Refund policy
REFUND & RETURN POLICY
We want you to love your purchase from Alora Cove Boutique! If for any reason you are not completely satisfied, we’re here to help.
RETURNS
We accept returns for store credit only within 14 days of the delivery date. Items must be:
- Unworn
- Unwashed
- Undamaged
- Free of odors, makeup, pet hair, and stains
- With original tags attached
Items sent back after 14 days will not be accepted.
To start a return, please email us at aloracoveboutique@gmail.com with your order number and reason for return.
STORE CREDIT
Approved returns will receive store credit only. We do not offer refunds back to the original payment method.
Store credit never expires and can be used toward any future purchase.
RETURN SHIPPING
Customers are responsible for all return shipping costs. We recommend using a tracked shipping service, as we are not responsible for lost or damaged return packages.
If we made an error with your order or you received a defective item, we will gladly cover the return shipping cost.
FINAL SALE ITEMS
The following items are FINAL SALE and cannot be returned or exchanged:
- Sale or clearance items
- Items purchased with discount codes or during promotions
- Swimsuits
- Bodysuits
- Accessories, jewelry, hats, bags, purses, shoes, and intimates
DAMAGED OR INCORRECT ITEMS
Please inspect your order upon arrival and contact us within 3 days of delivery if you received a damaged, defective, or incorrect item. We will make it right as quickly as possible.
EXCHANGES
Due to limited inventory, we are unable to guarantee exchanges. If you need a different size or item, we recommend using your store credit to place a new order.